UK broadband customers hit with ‘loyalty penalty’ of up to £220, survey shows

21 - 08 - 2019

UK broadband customers hit with ‘loyalty penalty’ of up to £220, survey shows

Broadband customers who stay with the same provider and do not haggle for a better deals are being hit with “loyalty penalties” of up to £220 a year, a consumer group has warned.

Which? found that in some cases consumers would be better taking up a new superfast broadband contract rather than staying loyal to their provider without haggling as it would work out cheaper over the course of a year.

BT customers are at risk of paying the biggest loyalty premium – £220 – of the eight major providers, the watchdog said.

The average annual broadband bill paid by a loyal BT customer is £540 a year compared to £372 for those customers who haggled – £160 more than the provider’s cheapest fibre deal for a superfast connections, its survey suggests.

But new customers who take up a contract for standard broadband with BT now will pay just under £320 a year until their contract is up, usually at least 18 months.

cost for loyal customers.

Long-time customers were paying £540 on average but those who negotiated a better deal saved an average of £156.

TalkTalk‘s new customers paid about £85 less than loyal customers, while Plusnet customers who haggled were paying £48 less on average than those who did not at £252.

Alex Neill, Which? managing director of home products and services, said: “Broadband customers will be appalled that not only could they be paying through the nose simply for being loyal to their provider but that they could, in some cases, also get a much faster internet connection for a fraction of the price that they are currently paying.

“If you are willing to negotiate and happy with your current service, haggling might get you a good discount, but researching the deals available and switching is the best way to ensure you’re on a good value tariff.”

Which? surveyed 3,131 members about their standalone broadband in October 2018.


British consumers wasting £222m a year on slow and unreliable broadband, study finds

21 - 08 - 2019

British consumers wasting £222m a year on slow and unreliable broadband, study finds

Households that allow contracts to expire paying an average of £53.40 more annually to persist with standard packages when faster alternative available

As many as four million UK broadband customers are paying more than they need to for their internet connection, staying with standard providers after their contracts expire despite 95 per cent of consumers living within range of faster, more reliable fibre networks, research shows.

One in three consumers are currently not on a contract because it has expired and are paying an average of £53.40 more annually to persist with standard packages when a fibre connection could ultimately prove cheaper and deliver faster speeds, according to the research carried out by price comparison site

In total, £222m is being needlessly squandered on expired standard broadband contracts every year, uSwitch says.

While fibre contracts are on average £6.25 per month more expensive than standard packages, the sudden up-tick in charging when contracts expire is far more severe with the latter option.

Standard subscribers can face a price jump of as much 51 per cent after expiration, comparing unfavourably with the 31 per cent increase typically seen by those with fibre deals, according to the website.

In the worst case scenario identified by uSwitch, subscribers to Sky’s standard Unlimited Broadband saw a 98 per cent jump in charging when their original agreement ends – although the hike is inflated in this case as it relates to customers who had taken up a special introductory offer in the first instance.

Ofcom is currently considering whether to order BT to reduce the wholesale price the telecoms giant charges providers for access to its superfast Openreach network by £20 a year.

If the ruling is given the go-head, fibre customers should see the saving reflected in their bills, a further incentive for those considering switching their allegiances to do so.

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What You Can And Can’t Record With Your Personal CCTV

What You Can And Can’t Record With Your Personal CCTV

If you are considering investing in a CCTV system for your home or commercial space, or already have, it can be handy to know what you can and can’t do with it. A CCTV system includes the CCTV camera, storage, recording and all associated equipment.

As an individual, you have the right to protect your property, which a CCTV system can help with significantly. Using CCTV as a security measure is a very sensible option as long as it is operated in a responsible way and is respectful of others’ privacy.

It is now a very common occurrence for homeowners to use CCTV systems to protect their domestic space. It may seem reasonable to safeguard your home but the number of complaints from members of the public or peoples’ neighbours are on the increase. Complaints are often made by neighbours who believe that the CCTV systems are being used to impeach their privacy and to spy on them.

To ensure that you use your personal CCTV effectively and respectfully, see the list of rules and tips below.

Consider how your system may affect others

Will a certain positioning of your camera intrude on your neighbour’s privacy? If yes, consider options like privacy filters
If your system captures images outside of your household, you become subject to the Data Protection Act.
Being transparent about your CCTV system

You can inform the public that recording is taking place on your property or premises by having a notice, which may reduce the number of complaints.
You should also inform your neighbours about your new or existing CCTV system
If you have an existing CCTV system you should:

Make sure it is still essential
That you regularly go through the footage and delete recordings that are unnecessary to keep
Ensure that it is not intruding on your neighbours property which could result in complains of a breach of privacy or harassment.
Take responsibility for your system

Your are responsible for what your CCTV records or captures images of
You must ensure that the footage or images are not used for anything other than to protect your home
Ensure that you know how to operate your system and that it is installed correctly, if not, make sure to read the manual.
Storing footage or images

The date and time stamps for the footage should always be correct
You must ensure that all recordings are kept safe and secure with access at a minimum
Make sure that information that is recorded is used for the reason for installation
Using recorded information as evidence

If your CCTV system records an incident, it may be called upon as evidence by the police to help an investigation.

If you have any further questions or concerns about your CCTV system you should contact your installer. Elsewhere on our website you can also find advice on which CCTV equipment could be the best for you and helpful video tutorials with installation advice.

Smart Home Products Help You Live Smarter


Smart Home Products Help You Live Smarter